Times have changed.我们用餐者体验中的几乎每一个要素都取决于服务质量。即使是管理崔华林潮州美食的江宝集团，Ng Ah Sio Bak Kut Teh先生，JPOT,Yoshimaru Ramen Bar和著名的Jumbo海鲜连锁店-采用超大规模的方式提供优质服务。
上周末我参观了坦皮内斯1号出口，对JPOT实施的流程和系统的几项创新感到惊讶。At the entrance,工作人员不需要写下客户的名字，当一张桌子准备好的时候，就可以叫他们。就像在银行一样，你径直走到一台机器前，按下一个按钮，得到一个数字。当他们的桌子准备好后，数字会在电子屏幕上闪烁。这太聪明了！!
Once our queue number appeared on the screen on the wall,我们被引导到餐桌上。We did not have to wait for service staff to serve us.我们刚从桌子下面拿出一台iPad，开始订购。It was rather easy to navigate the menu on the iPad.
When we clicked and confirmed our order,our selection was sent to the kitchen.And within minutes,the food arrived on our table.这无疑有助于节省时间，员工可以提供更个性化的服务。
有多少次你走进一家餐馆，他们把订单写在纸笔上？然后，有时，the food took very long to arrive,or worse,you ordered chicken rice but duck rice came??
Ordering via iPad means I don't have to bother the service staff all the time,and keep waving at them to grab their attention to order food.Especially for steamboat,imagine,I want to order additional plate of fishballs,我得挥挥手，点餐，然后等待。Then I want to order a plate of cabbage,我必须重复这个过程。vwin备用这使工作人员很忙，我的等待时间会更长。Plus they may get my orders wrong or miss out my orders.I can just play around with the iPad,order what I want,send my order and it will immediately to delivered to the kitchen.Aiyo,makes work easier,smarter and safer!!
In the name of efficiency,为了节省时间，Jumbo还加入了一个叫做Chope的预订系统。客户通过系统预订，which will send SMS reminders.This means the staff at the outlet need not call up customers to confirm reservations.
At the dining table,I was served by very polite and attentive staff who would assist me in every way they can.Look,they gave us a red cloth of cover our bags and a ziplock bag to put our mobile phones.The dining table also has pull-out arm rest,or you can place your mobile phone there.
At every table,有一个食品安全提示，to remind you to only use the tongs to handle unvwin德赢投注cooked food and chopsticks for cooked food.This makes dining a safer experience for customers as many do not realise that unvwin德赢投注cooked food has lots of bacteria that can cause stomach upset.
What I love most about JPOT is their DIY sauces corner where you can mix and match your own sauces for the steamboat.
酱汁是足够的，而且还包括了一些佐料，比如日本豆瓣酱，沙茶酱garlic chilli sauce,garlic oil,Chinese parley,spring onion,leek,辣椒酱和芝麻油。
When we entered JPOT,we were immediately greeted by the warm aroma of the various pots stewing away at each.Part of the fun of hotpot is the interactive nature of the experience and the chance to vwin德赢投注cook the food yourself.This dining concept was conceived in 2009 and their broths take on a wide range of flavours – from mild to spicy,and are enjoyed in individual pots that make for a unique yet hygienic way to enjoy your hotpot.
At the Tampines 1 outlet,we can pick from eight choices of soup base – superior broth,Bak Kut Teh,herbal,拉萨丝质粥Tom YamVegetarian,and Salted Vegetable and Duck.我喝了上等的肉汤，而那个男孩喝了草药汤。
Want to boil and vwin德赢投注coovwin备用k your meat longer?Want your noodles firmer or softer?在JPOT，你完全控制了。Each table for two is designed with two induction vwin德赢投注cooking areas,so that you can have your own hotpot if you like,而你的伴侣也有一个。There are touch-temperature controls where you can control the hvwin备用eat,which is safer compared to traditional steamboats hvwin备用eated by fire.
I managed to talk to one service staff who delivered our food.And so I asked her,"哇!Here everything so computerised,那你们都很自由了？"Her reply was,"You are wrong miss,我们忙着准备食物，为客户服务和清理盘子。”"
Indeed,with these new technologies,关于工人被机器取代的问题一直存在争论。But,我不这么认为。自动化使工作更容易、更高效，not necessarily to replace them.And in the case of JPOT,在不牺牲客户服务的前提下，员工可以腾出时间承担其他紧迫的任务。which will hence improve number of table turns and customer satisfaction.
The biggest difference between JPOT and other steamboat joints is the freshly made ingredients.你可以吃素，mvwin备用eat,优质肉类，vwin备用seafood or live seafood – it's your choice.
我们点的菜包括腌猪肉，猪肝，猪肉肚，卤水牛肉对虾，fish balls,伊诺基大白菜和豆腐。我特别喜欢他们的腌牛肉，因为我们可以把鹌鹑蛋炸成肉，vwin备用在把它放进我们的汽船之前把它搅拌一下。The quail egg actually makes the texture of the mvwin备用eat more tender and tasty.
除了点菜外，有固定的午餐和晚餐菜单。固定午餐的价格从每人14.80美元开始，固定晚餐的价格从每人58美元开始。High tea menu is from $9.80++ (only available on weekday from 2pm to 5pm).And,there is a self-service drinks bar which offers a free flow of your chosen drink.
很多餐馆抱怨人手不足，JPOT's implementation of these systems has definitely reduced the number of steps in the ordering process which in turn makes the whole restaurant more productive and offers a better customer experience.They can handle MORE orders as compared to unautomated restaurants,where workers might spend much time walking around to take orders and serve drinks,leading to long waits for customers who are now demanding faster service.
After JPOT went through this Customer-Centric Initiative with help from NTUC,客户可以坐得快8分钟以上，vwin备用and only waited half the time to be served their food.不仅如此，9 out of 10 staffs got a 10% pay raise!I find it quite unbelievable that the union is behind these initiatives to make things better for the customer and also the staffs.
Judging by the crowds that throng at JPOT throughout the day,看起来他们肯定找到了一个赢的公式（而且你真的应该为它预订一个）！!